Frequently Asked Questions

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We believe the relationship should be built on trust and that clients stay with us because of our approach and results. We do not have a commitment contract to start.

We have a one time onboarding fee simply to cover initial maintenance, multiple home visits, setting up an initial deep clean, the listing conetent creation, and professional photos. This is all designed for customer success from the launch. The fee depends on the property and where our customers are at in the rental process.  

We prioritize same-day turnovers, employ property-specific checklists, conduct thorough inspections, and record video walk throughs for transparency. These practices elevate guest experiences, garnering five-star reviews and maximizing bookings for our clients. All cleanings are CDC compliant. 

Our management fee is calculated based on your monthly net booking amount, which refers to the total accommodation fare after deducting turnover cleaning costs from the gross bookings amount. Monthly revenue is recorded by check-in date, with funds allocated to the corresponding month for any reservations starting within that period. For instance, if a reservation begins on January 31st and ends on February 16th, you'll receive payment for the entire reservation in the January Monthly Report.

Our reservation software, Guesty, includes an extremely user-friendly Owners Portal, which allows full calendar access to block dates for personal use, check revenue and occupancy, and monitor bookings from all platforms. If easier, you can also inform us via call/text ahead of time and we will proactively block the dates.